{"id":3416,"date":"2026-08-06T10:12:12","date_gmt":"2026-08-06T09:12:12","guid":{"rendered":"https:\/\/www.aprifer.com\/ral-y-rll\/"},"modified":"2026-08-12T15:08:05","modified_gmt":"2026-08-12T14:08:05","slug":"ral-y-rll","status":"publish","type":"page","link":"https:\/\/www.aprifer.com\/es\/ral-y-rll\/","title":{"rendered":"RAL y RLL"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3416\" class=\"elementor elementor-3416 elementor-1357 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-36d5a91 e-con-full e-flex e-con e-parent\" data-id=\"36d5a91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b69ec6 elementor-widget elementor-widget-text-editor\" data-id=\"0b69ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tInicio\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce126e elementor-widget elementor-widget-text-editor\" data-id=\"4ce126e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\/\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f683f10 elementor-widget elementor-widget-text-editor\" data-id=\"f683f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tRAL y RLL\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-4309fcf e-con-full e-flex e-con e-parent\" data-id=\"4309fcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e45dceb e-con-full e-flex e-con e-child\" data-id=\"e45dceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d4844 elementor-widget elementor-widget-heading\" data-id=\"44d4844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RAL y RLL<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe49c6 elementor-widget elementor-widget-text-editor\" data-id=\"cfe49c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Informaci\u00f3n sobre mecanismos de resoluci\u00f3n alternativa de litigios de consumo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da3334 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1da3334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/es\/contactos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactar con el equipo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-4bb0262 e-con-full e-flex e-con e-parent\" data-id=\"4bb0262\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e735f4c e-con-full e-flex e-con e-child\" data-id=\"e735f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9a221 elementor-widget elementor-widget-text-editor\" data-id=\"4e9a221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAtenci\u00f3n al consumidor\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7902271 elementor-widget elementor-widget-heading\" data-id=\"7902271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resoluci\u00f3n de<br \/>litigios de consumo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57c7aa5 e-con-full e-flex e-con e-child\" data-id=\"57c7aa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0dfa3 elementor-widget elementor-widget-text-editor\" data-id=\"2d0dfa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Resoluci\u00f3n alternativa de litigios de consumo, RAL<\/h3>\n<p>En caso de litigio, el consumidor puede recurrir a una entidad de Resoluci\u00f3n alternativa de litigios de consumo. Estas entidades est\u00e1n autorizadas a efectuar la mediaci\u00f3n, conciliaci\u00f3n y arbitraje de litigios de consumo en Portugal y est\u00e1n inscritas en la lista de entidades RAL prevista por la Ley n.\u00ba 144\/2015, de 8 de septiembre.<\/p>\n<p>Teniendo en cuenta la ubicaci\u00f3n de Aprifer en Pa\u00e7os de Ferreira, la entidad con competencia territorial es TRIAVE, Centro de Arbitraje de Conflictos de Consumo del Ave, T\u00e2mega y Sousa.<\/p>\n<p><strong>TRIAVE<\/strong><br \/>Rua Capit\u00e3o Alfredo Guimar\u00e3es, n.\u00ba 1<br \/>4800-019 Guimar\u00e3es<br \/>Tel\u00e9fono: 253 422 410, llamada a la red fija nacional<br \/>Correo electr\u00f3nico: <a href=\"mailto:geral@triave.pt\">geral@triave.pt<\/a><br \/>Sitio web: <a href=\"https:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noopener\">www.triave.pt<\/a><\/p>\n<p>El consumidor tambi\u00e9n puede consultar la informaci\u00f3n facilitada por la Direcci\u00f3n General del Consumidor y la lista actualizada de entidades de resoluci\u00f3n alternativa de litigios.<\/p>\n\n<h3>Resoluci\u00f3n de litigios en l\u00ednea, RLL<\/h3>\n<p>La Plataforma Europea de Resoluci\u00f3n de Litigios en L\u00ednea fue descontinuada el 20 de julio de 2025, como consecuencia del Reglamento (UE) 2024\/3228.<\/p>\n<p>Para apoyo en la resoluci\u00f3n de conflictos de consumo, incluidos los conflictos transfronterizos, el consumidor puede consultar los mecanismos de resoluci\u00f3n de litigios facilitados por la Comisi\u00f3n Europea o contactar directamente con la entidad RAL competente.<\/p>\n<p><a href=\"https:\/\/consumer-redress.ec.europa.eu\/\" target=\"_blank\" rel=\"noopener\">Consultar los mecanismos de resoluci\u00f3n de litigios de consumo de la Comisi\u00f3n Europea<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-1cb054b e-con-full aprifer-page-cta aprifer-page-cta-sobre-nos e-flex e-con e-parent\" data-id=\"1cb054b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-85b74ff e-con-full e-flex e-con e-parent\" data-id=\"85b74ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366ee76 elementor-widget elementor-widget-heading\" data-id=\"366ee76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfLe ayudamos a dar forma a su proyecto?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a29de31 elementor-widget elementor-widget-text-editor\" data-id=\"a29de31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Hable con nuestro equipo t\u00e9cnico o visite nuestro showroom<br \/>en Pa\u00e7os de Ferreira.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7dd3 e-con-full e-flex e-con e-parent\" data-id=\"d1a7dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e6cb2 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"51e6cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/es\/contactos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hablar con el equipo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94b6566 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"94b6566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/es\/contactos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visitar showroom<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informaci\u00f3n de Aprifer sobre Resoluci\u00f3n Alternativa de Litigios de Consumo y mecanismos de resoluci\u00f3n de litigios en l\u00ednea.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3416","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- 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