{"id":2784,"date":"2026-08-06T10:12:12","date_gmt":"2026-08-06T09:12:12","guid":{"rendered":"https:\/\/www.aprifer.com\/reglement-extrajudiciaire-et-en-ligne-des-litiges\/"},"modified":"2026-08-12T15:07:58","modified_gmt":"2026-08-12T14:07:58","slug":"reglement-extrajudiciaire-et-en-ligne-des-litiges","status":"publish","type":"page","link":"https:\/\/www.aprifer.com\/fr\/reglement-extrajudiciaire-et-en-ligne-des-litiges\/","title":{"rendered":"RAL et RLL"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2784\" class=\"elementor elementor-2784 elementor-1357 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-36d5a91 e-con-full e-flex e-con e-parent\" data-id=\"36d5a91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b69ec6 elementor-widget elementor-widget-text-editor\" data-id=\"0b69ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tACCUEIL\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce126e elementor-widget elementor-widget-text-editor\" data-id=\"4ce126e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\/\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f683f10 elementor-widget elementor-widget-text-editor\" data-id=\"f683f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tRAL et RLL\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-4309fcf e-con-full e-flex e-con e-parent\" data-id=\"4309fcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e45dceb e-con-full e-flex e-con e-child\" data-id=\"e45dceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d4844 elementor-widget elementor-widget-heading\" data-id=\"44d4844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RAL et RLL<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe49c6 elementor-widget elementor-widget-text-editor\" data-id=\"cfe49c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Informations sur les m\u00e9canismes extrajudiciaires de r\u00e8glement des litiges de consommation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da3334 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1da3334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACTER L\u2019\u00c9QUIPE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-4bb0262 e-con-full e-flex e-con e-parent\" data-id=\"4bb0262\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e735f4c e-con-full e-flex e-con e-child\" data-id=\"e735f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9a221 elementor-widget elementor-widget-text-editor\" data-id=\"4e9a221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAssistance aux consommateurs\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7902271 elementor-widget elementor-widget-heading\" data-id=\"7902271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e8glement des<br \/>litiges de consommation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57c7aa5 e-con-full e-flex e-con e-child\" data-id=\"57c7aa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0dfa3 elementor-widget elementor-widget-text-editor\" data-id=\"2d0dfa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>R\u00e8glement extrajudiciaire des litiges de consommation, RAL<\/h3>\n<p>En cas de litige, le consommateur peut s\u2019adresser \u00e0 un organisme de r\u00e8glement extrajudiciaire des litiges de consommation. Ces organismes sont autoris\u00e9s \u00e0 assurer la m\u00e9diation, la conciliation et l\u2019arbitrage des litiges de consommation au Portugal et figurent sur la liste pr\u00e9vue par la loi portugaise n\u00ba 144\/2015 du 8 septembre.<\/p>\n<p>Compte tenu de l\u2019implantation d\u2019Aprifer \u00e0 Pa\u00e7os de Ferreira, l\u2019organisme territorialement comp\u00e9tent est le TRIAVE, Centro de Arbitragem de Conflitos de Consumo do Ave, T\u00e2mega e Sousa.<\/p>\n<p><strong>TRIAVE<\/strong><br\/>Rua Capit\u00e3o Alfredo Guimar\u00e3es, n\u00ba 1<br\/>4800-019 Guimar\u00e3es<br\/>T\u00e9l\u00e9phone : 253 422 410, appel vers le r\u00e9seau fixe portugais<br\/>Courriel : <a href=\"mailto:geral@triave.pt\">geral@triave.pt<\/a><br\/>Site : <a href=\"https:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noopener\">www.triave.pt<\/a><\/p>\n<p>Le consommateur peut \u00e9galement consulter les informations de la Dire\u00e7\u00e3o-Geral do Consumidor et la liste actualis\u00e9e des organismes de r\u00e8glement extrajudiciaire.<\/p>\n\n<h3>R\u00e8glement en ligne des litiges, RLL<\/h3>\n<p>La plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges a \u00e9t\u00e9 supprim\u00e9e le 20 juillet 2025 \u00e0 la suite du r\u00e8glement (UE) 2024\/3228.<\/p>\n<p>Pour obtenir une assistance concernant un litige de consommation, y compris transfrontalier, le consommateur peut consulter les m\u00e9canismes propos\u00e9s par la Commission europ\u00e9enne ou contacter directement l\u2019organisme RAL comp\u00e9tent.<\/p>\n<p><a href=\"https:\/\/consumer-redress.ec.europa.eu\/\" target=\"_blank\" rel=\"noopener\">Consulter les m\u00e9canismes de r\u00e8glement des litiges de consommation de la Commission europ\u00e9enne<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-1cb054b e-con-full aprifer-page-cta aprifer-page-cta-sobre-nos e-flex e-con e-parent\" data-id=\"1cb054b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-85b74ff e-con-full e-flex e-con e-parent\" data-id=\"85b74ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366ee76 elementor-widget elementor-widget-heading\" data-id=\"366ee76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Donnons forme \u00e0 votre projet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a29de31 elementor-widget elementor-widget-text-editor\" data-id=\"a29de31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contactez notre \u00e9quipe technique ou visitez notre showroom<br\/>\u00e0 Pa\u00e7os de Ferreira.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7dd3 e-con-full e-flex e-con e-parent\" data-id=\"d1a7dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e6cb2 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"51e6cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACTER L\u2019\u00c9QUIPE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94b6566 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"94b6566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aprifer.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VISITER LE SHOWROOM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informations d\u2019Aprifer sur le r\u00e8glement extrajudiciaire des litiges de consommation et les m\u00e9canismes de r\u00e8glement des litiges en ligne.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2784","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e8glement extrajudiciaire et en ligne des litiges | RAL et RLL | Aprifer<\/title>\n<meta name=\"description\" content=\"Consultez les informations relatives au r\u00e8glement extrajudiciaire et en ligne des litiges applicables aux consommateurs de la boutique en ligne Aprifer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aprifer.com\/fr\/reglement-extrajudiciaire-et-en-ligne-des-litiges\/\" \/>\n<meta property=\"og:locale\" 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